Credit Guide
ABOUT US (“we, us, our”):
Credit Representative |
Stefanos Tikellis Commonly known as Steve Tikellis Credit Representative Number: 453997 |
An employee or representative of: | |
Corporate Credit Representative |
Tikellis Investments Pty Ltd ACN 167 785 382 as trustee for the Tikellis Investments Trust Trading as ‘Excellence Home Loans’ Credit Representative Number 480402 |
Contact Details for Credit Representative and Corporate Credit Representative |
Address: PO Box 1568, Castle Hill NSW 1765 Tel: 0420 543 533 Email address: steve@excellencehl.com.au Website: https://www.excellencehomeloans.com.au |
Licensee |
BLSSA Pty Ltd ACN 117 651 760 (“BLSSA”) Australian Credit Licence Number: 391237 Level 15, 360 Elizabeth Street Melbourne VIC 3000 Tel: 03 9070 4852 |
Broker Group
|
Pennley Pty Ltd ACN 071 979 498 as trustee for the Pennley Unit Trust Credit Representative Number: 392528 |
This document provides you with information relating to our activities and those of our credit representatives. It contains information about various fees and charges that may be payable by you to us, as well as about certain commissions we may receive from a licensee when we are acting as a credit representative, or we pay to certain third parties. It also contains information about what you should do if you have a complaint or dispute in connection with our services as a credit representative.
WHAT IS A CREDIT REPRESENTATIVE?
A ‘credit representative’ is a person who has been authorised by a credit licensee to engage in specified credit activities on behalf of the licensee. Our licensee is BLSSA.
BLSSA is a member of the National Australia Bank Group of companies (National Australia Bank Group).
WHAT IS CREDIT ASSISTANCE?
We give you credit assistance when:
- we assist you to apply for a particular loan or lease;
- we suggest you apply for a particular loan or lease (or suggest you apply for an
increase to an existing loan); or - we suggest you remain in your current loan or lease.
THE ASSESSMENT WE NEED TO DO BEFORE GIVING YOU CREDIT ASSISTANCE
Before we provide credit assistance to you, we assess whether the particular loan or lease is suitable for you. To do this, we need to make reasonable inquiries and verify that:
- the loan or lease or increase will meet your requirements and objectives; and
- you can meet the proposed repayments.
We won’t be able to give you credit assistance if our assessment shows that:
- you won’t be able to meet the proposed repayments without substantial hardship; or
- the loan or lease won’t meet your requirements or objectives.
GETTING A COPY OF OUR ASSESSMENT
If we provide you with credit assistance, you can ask us for a copy of our assessment any time up
to 7 years after we provide you with a credit assistance quote. To request a copy please contact us. We will provide you with a copy:
- within 7 business days after the day we receive your request – provided you make the request within 2 years of the date of our credit assistance quote; or
- otherwise, within 21 business days after the day we receive your request.
INFORMATION ABOUT THE LICENSEE AND ITS CREDIT REPRESENTATIVES
We act as a credit representative for BLSSA. We are authorised to engage in credit activitiesincluding providing credit assistance on its behalf.
Subject to meeting credit criteria, we are able to assist you to obtain loans and leases for you froma broad range of lenders and lessors through our Broker Group. Our Broker Group does notrequire us to recommend any particular lender and our Broker Group does not set any quotas orobligations on us relating to recommending any particular product.
The following are the Top 6 residential lenders and % of business written in the previous financialyear:
- Adelaide Bank 22.51%
- Virgin Money 14.43%
- St George Bank 12.18%
- Macquarie Bank 9.83%
- Bankwest 7.86%
- Commonwealth Bank 6.94%
The following is a list of all the lenders with which I have accreditation:
Residential Lender | Lenders I am accredited for |
Adelaide Bank | ☒ |
AMP | ☒ |
ANZ | ☒ |
Australian Financial (HLCA) | ☒ |
Auswide Bank | ☒ |
Bank First | ☒ |
Bank of China | ☒ |
Bank of Melbourne | ☐ |
Bank of Queensland | ☒ |
Bank SA | ☐ |
BankWest | ☒ |
Better Choice | ☒ |
Beyond Bank | ☒ |
Bluestone | ☒ |
CBA – Colonial | ☒ |
ChoiceCustom | ☒ |
ChoiceExcel | ☒ |
ChoiceLend | ☒ |
Citibank | ☒ |
Credit Union SA | ☐ |
emoney | ☐ |
Firefighters Mutual Bank | ☒ |
FirstMac | ☒ |
Health Professionals Bank | ☒ |
Heritage | ☒ |
HomeStart Finance | ☐ |
ING | ☒ |
Keystart | ☐ |
LaTrobe Financial | ☒ |
Liberty Financial | ☒ |
Loan Ave | ☐ |
Macquarie Bank | ☒ |
ME Bank | ☒ |
Mortgage Mart | ☐ |
Mystate | ☐ |
NAB | ☒ |
Pepper Money | ☒ |
PN Bank | ☐ |
Redzed | ☒ |
Resimac | ☒ |
St George | ☒ |
Suncorp | ☒ |
Teachers Mutual Bank | ☒ |
Uni Bank | ☒ |
Virgin Money | ☒ |
Westpac | ☒ |
OWNERSHIP
CHOICE | We obtain mortgage aggregation services from the Broker Group. The Broker Group provides services at arm’s-length to our business which include IT systems, loan information and lodgement systems, training and development, commission processing, conferences and professional development events, and assistance with regulatory and compliance obligations. In consideration of the services the Broker Group gives us, we pay fees to the Broker Group or the Broker Group retains some of the commission panel lenders pay on loans we arrange. We have access to Broker Group panel of lenders including Broker Group branded products. |
FEES AND CHARGES
FEES PAYABLE FOR THE PROVISION OF CREDIT ASSISTANCE
We may charge a fee for providing credit assistance. More detail about those fees will be set out in a quote we will give to you before we provide you with credit assistance.
FEES PAYABLE IN RELATION TO ACTING AS A CREDIT REPRESENTATIVE
We may receive remuneration from our employer, BLSSA and/or Broker Group and do not charge you any fees or charges in relation to acting as a credit representative.
OTHER FEES AND CHARGES
You may have to pay other fees and charges (such as an application fees, valuation fees and other fees) to the lender, lessor or other parties. You should review the disclosure documents and your loan contract or lease for further details of any such fees and charges.
COMMISSIONS
DISPUTES OR COMPLAINTS
- In the first instance, please contact your credit assistance provider.
- If your complaint has not been resolved to your satisfaction within 5 business days, please contact our Complaints Area as detailed below:
- Telephone: 03 9320 1082 Monday to Friday 9am to 5pm (AEST)
- Email: resolutions@BLSSA.com.au
- Mail: BLSSA Advice Complaints, Level 15, 360 Elizabeth Street, Melbourne VIC 3000
- We may ask for additional information and request you to put your complaint in writing to ensure your issue is properly investigated.
- In cases where your complaint will take longer to resolve, we will update you progressively.
- Online: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: GPO Box 3 Melbourne VIC 3001
- Online: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: GPO Box 3 Melbourne VIC 3001
OTHER DISCLOSURES
Privacy Statement
- we collect information from third parties about a loan or lease in relation to which you seek our services;
- we can’t get hold of you and we rely on public information (for example, from public registers or social media) or made available by third parties to update your contact details; or
- we exchange information with your legal or financial advisers or other representatives.
When the law authorises or requires collection of information - we exchange information with your legal or financial advisers or other representatives.
- giving you credit assistance;
- giving you information about loan products or related services including help, guidance and advice;
- considering whether you are eligible for a loan or lease or any related service you
- requested including identifying or verifying you or your authority to act on behalf of a customer;
- assisting you to prepare an application for a lease or a loan;
- administering services we provide, for example, to answer requests or deal with complaints;
- administering payments we receive, or any payments we make, relating to your loan or lease;
- telling you about other products or services we make available and that may be of interest to you, unless you tell us not to;
- identifying opportunities to improve our service to you and improving our service to you;
- telling you about other suppliers, with whom we have arrangements, that supply goods or
- services that may be of interest to you;
- allowing us to run our business efficiently and perform general administrative tasks;
- preventing or investigating any fraud or crime or any suspected fraud or crime;
- as required by law, regulation or codes binding us; and
- any purpose to which you have consented.
- assist in finding a loan or lease relevant to your circumstances;
- verify your identity or protect against fraud; or
- let you know about products or services that might be suitable for your financial needs.
- your representative or any person acting on your behalf (for example, lawyers, settlement agents, accountants or real estate agents); and
- your referees, like your employer, to confirm details about you.
- the Broker Group through whom we may submit loan or lease applications to lenders or lessors on the Broker Group’s panel. You can view our Broker Group’s privacy notice at http://www.choiceaggregationservices.com.au/privacy. It sets out how that Broker Group manages your personal information and where you can find its privacy policy;
- the Licensee, BLSSA Pty Ltd, that authorises us to engage in credit activities. You can view BLSSA’s privacy notice at the same internet address as our Broker Group’s privacy notice. It sets out how BLSSA manages your personal information and where you can find its privacy policy;
- referrers that referred your business to us;
- financial services suppliers with whom we have arrangements; valuers;
- lenders, lessors, lender’s mortgage insurers and other loan or lease intermediaries;
- organisations, like fraud reporting agencies, that may identify, investigate and/or prevent fraud, suspected fraud, crimes, suspected crimes, or other misconduct;
- government or regulatory bodies as required or authorised by law. In some instances,
- these bodies may share the information with relevant foreign authorities;
- guarantors and prospective guarantors of your loan or lease;
- service providers, agents, contractors and advisers that assist us to conduct our business
- for purposes including, without limitation, storing or analysing information;
- any organisation that wishes to take an interest in our business or assets; and
- any third party to which you consent to us sharing your information.
- New Zealand
- Serbia
- we have collected their information to provide those services or for any other purpose set out in this privacy notice;
- we may exchange this information with other organisations set out in this privacy notice;
- we handle their personal information in the way set out in our Privacy Policy and this
- privacy notice and they can:
- – access or request a copy of that privacy policy or this privacy notice; or
- – access the information we hold about that other person,
- by using our contact details above; and
- we may not be able to provide those services to you unless we obtain their information.